Making a claim
When something goes wrong on the road, our team does the heavy lifting. We lodge the claim and advocate with the insurer so you can get the unit back on the road and the run covered.
1. Make the scene safe, then call us
Call us on 1300 080 323 or email info@stonewellinsurance.com.au. If anyone is injured, or the vehicle is blocking traffic, call emergency services first and move the load somewhere secure if it is safe to do so. Arrange a tow or temporary storage if you need to, and keep the invoices.
2. Have these handy
- Your policy or insured name, and the vehicle registration
- What happened, with the date and time
- Photos of the damage, the scene and the load before anything is moved
- Details of any other driver, vehicle or third party involved, and any police event number
- The consignment note or delivery docket if freight was damaged
- Any towing, storage or repair costs already incurred
3. We lodge and advocate
We submit the claim to your insurer, brief the assessor, keep you updated and push for a fair, prompt outcome. If a claim is disputed, or a customer is pursuing you over damaged freight, having us in your corner is exactly when it pays off.
Any advice on this website is general advice only and does not take into account your objectives, financial situation or needs. Before acting on it, consider whether it is appropriate for you and read the relevant Product Disclosure Statement (PDS).